{"id":551,"date":"2026-01-28T10:19:02","date_gmt":"2026-01-28T10:19:02","guid":{"rendered":"https:\/\/tesseractintelligence.com\/?page_id=551"},"modified":"2026-01-28T10:20:34","modified_gmt":"2026-01-28T10:20:34","slug":"terms-of-services","status":"publish","type":"page","link":"https:\/\/tesseractintelligence.com\/index.php\/terms-of-services\/","title":{"rendered":"Tesseract Intelligence – Terms of Services"},"content":{"rendered":"\t\t
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<\/span><\/span><\/p>

TESSERACT INTELLIGENCE \u2013 TERMS OF SERVICE<\/span><\/h1>

Effective: 01.04.2024 and revised 03.11.2025<\/span><\/p>

Thank you for using <\/span>Tesseract Intelligence<\/span>. These Terms of Service (\u201cTerms\u201d) govern your access to and use of Tesseract Intelligence\u2019s software-as-a-service (SaaS) platform, API, and related products and services (collectively, the \u201cService\u201d). By using the Service, you agree to these Terms, which form a binding agreement between you (\u201cCustomer,\u201d \u201cyou,\u201d or \u201cyour\u201d) and <\/span>Tesseract Intelligence Ltd<\/span>, a company incorporated in Bulgaria (\u201cTesseract,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d).<\/span><\/p>

If you do not agree to these Terms, you must not use the Service.<\/span><\/p>

1. Eligibility and Account<\/span><\/h2>

  1. You must be at least 18 years old and legally able to enter into a binding contract.<\/span><\/p><\/li>

  2. The Service is available only to verified government, law enforcement, intelligence, or authorized users and resellers.<\/span><\/p><\/li>

  3. You must provide accurate and complete information during registration and keep it up to date.<\/span><\/p><\/li>

  4. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.<\/span><\/p><\/li>

  5. Tesseract may refuse, suspend, or terminate access to the Service at any time for legitimate business or compliance reasons.<\/span><\/p><\/li><\/ol>

    2. Scope of Service<\/span><\/h2>

    Tesseract Intelligence provides investigative and analytical tools, including access to data through its API, reports, and web-based platform. These tools support intelligence, law enforcement, and cyber investigation professionals in analysing open-source, Telegram, and other DarkNet data.<\/span><\/p>

    Use of the Service is limited to lawful, authorized activities consistent with your organization\u2019s official purpose.<\/span><\/p>

    3. Support<\/span><\/h2>

    • Tesseract provides email support for its API and platform at least <\/span>twice per week<\/span> during business hours (10:00\u201318:00, GMT+3).<\/span><\/p><\/li>

    • Response time for support queries is typically <\/span>within 24 hours<\/span>.<\/span><\/p><\/li>

    • Additional support may be available via phone, Zoom, or secure messaging channels subject to staff availability.<\/span><\/p><\/li>

    • Support includes basic assistance with API implementation and client-side integration.<\/span><\/p><\/li><\/ul>

      4. Availability<\/span><\/h2>